At the November 18th hearing of the NYC Council’s Committee on Technology, Reinvent Albany called for the publication of “end to end” 311 data via the opening of the city’s Databridge system. Databridge tracks agency responses to 311 service requests, and is essentially the other half of 311 data. Currently, the public can only see what the public requests, not how the city responds. The steps agencies take in response to 311 requests are available only to the Mayor’s Office of Operations and Office of Data Analytics.
In our testimony, we call for the publication of Databridge data, and an end to the current two-tier data system in which the public can only see the first half of the 311 processs.